Client Terms and Conditions

Shen Suley Fit

1. About these terms

These terms set out how 1:1 online coaching with Shen Suley Fit works. By ticking the box at checkout and paying for coaching, you agree to them.

  • Coach: Sener Suleymanoglu, trading as Shen Suley Fit, a sole trader based in Kent, England. Contact: shen@shensuleyfit.com.

  • Client: the person who buys coaching.

  • Start date: the date your first payment is taken, unless we agree a different date in writing.

These terms work together with the Health Screening and Consent Form and the Privacy Policy. If anything here conflicts with an individual arrangement we've agreed in writing (such as an agreed rate), the written arrangement wins for that point.

2. What's included

Full 1:1 coaching includes:

  • A personalised nutrition strategy, built around whole foods and your lifestyle.

  • Training guidance, if you want it.

  • Onboarding: a consultation call and a review of a 4-7 day food and exercise log.

  • Weekly check-ins in Notion every Friday.

  • One coaching call a month, lasting 30-60 minutes.

  • WhatsApp support for questions between check-ins.

  • Access to Shen Suley Fit guides for your personal use.

  • Monthly progress photo reviews, if you choose to share photos.

3. Fees, payment and cancelling

Fees

  • Full 1:1 coaching is £119 a month, unless we've agreed a different rate in writing.

  • Payment is taken monthly in advance by recurring payment on your start date each month.

  • If a payment fails, I'll let you know. Coaching may be paused until it's paid.

  • I'll give you at least 30 days' written notice of any price change. You can cancel before it takes effect.

30-day money-back guarantee

If you're not happy after your first month, tell me within 30 days of your start date and I'll refund your first month's fee in full. This applies to your first month only.

Your 14-day cancellation right

As coaching is bought online, UK consumer law gives you 14 days from the date you sign up to cancel. If you ask me to start coaching within those 14 days, and then cancel, I may deduct a fair amount for the coaching already provided. In practice, the 30-day guarantee above usually covers you in full.

Cancelling after the first month

  • You can cancel at any time by message or email.

  • Please give at least 14 days' notice before your next payment date, so it can be stopped in time.

  • Fees already paid for the current month aren't refunded, but coaching continues until the end of that month.

Pausing

If you need a break, such as for illness, an injury or a holiday, we can agree a pause in writing. Payments stop during the pause and restart on the date we agree.

4. Communication, check-ins and calls

  • WhatsApp: send questions whenever suits you. Due to other commitments, replies won't always be instant but I'll aim to reply as soon as I can, whatever the day. WhatsApp support is not for emergencies.

  • Check-ins: complete your Notion check-in every Friday (weight, waist, training and nutrition consistency, how you felt, biggest win and struggle). Missed check-ins make it harder to adjust your plan.

  • Monthly call: we'll book it in together. Please give at least 24 hours' notice to rearrange. A call missed without notice may not be rebooked that month.

  • Phone calls: calls are booked in advance. I don't take unplanned calls.

  • Progress photos: taken at the start and then monthly, if you've agreed to share them (see section 6).

5. Your health, my scope and results

  • Not medical advice. Coaching is general nutrition, lifestyle and training guidance. I'm not a doctor or registered dietitian, and I'm currently studying for a Level 5 nutrition qualification. Coaching isn't designed to diagnose, treat or cure any medical condition.

  • Health screening. You'll complete the Health Screening and Consent Form before we start, and answer it honestly and fully.

  • Tell me about changes. Let me know straight away about any new medical condition, medication, injury or pregnancy.

  • Referrals. If something is outside my scope, I'll recommend you speak to your GP, a registered dietitian or another professional, and coaching may pause until you have.

  • Your responsibility. You choose how to act on guidance, and you should stop any exercise and seek medical advice if you feel unwell, dizzy or in pain.

  • Results. Results depend on many things, including your consistency, health and circumstances. I can't guarantee a particular result.

6. Photos, results and testimonials

Your progress photos and results are private by default. I'll only share them publicly with your permission. Choose one option below. You can change your mind at any time by messaging me, and I'll remove anything already shared where I can.

  • Yes, with my name: you can use my photos, results and quotes on your website and social media, with my first name.

  • Yes, anonymously: you can use them without my name, with my face covered or cropped out.

  • Quotes only: you can use my written feedback, but not my photos.

  • No: please keep everything private.

Any results I share will be real, and I won't present them as typical for everyone.

7. Other important terms

  • Confidentiality. I keep what you share private and handle your information as set out in the Privacy Policy.

  • Guides and materials. Guides, plans and resources I give you are for your personal use. Please don't share, sell or publish them.

  • Liability. I'll provide coaching with reasonable care and skill. I'm not responsible for loss or injury caused by not following guidance, by information you didn't share, or by things outside my control. Nothing in these terms limits liability for death or personal injury caused by negligence, or any of your legal rights as a consumer. My total liability is otherwise limited to the fees you've paid in the previous 3 months.

  • Ending coaching. I may end coaching with 14 days' notice, or straight away if there's abusive behaviour or a serious breach of these terms. If I end it, I'll refund any fees for coaching not yet provided.

  • Complaints. If you're unhappy, tell me at shen@shensuleyfit.com or on WhatsApp and I'll aim to resolve it within 14 days.

  • Changes to these terms. I'll give you at least 30 days' notice of any important change.

  • Law. These terms are governed by the law of England and Wales.

8. Agreement

By ticking the box at checkout, you confirm you've read and agree to these terms, and that you're 18 or over.